Frequently Asked Questions

Everything you need to know about your MedicAnimal shopping experience.

How long does shipping take for my order?

Standard shipping typically takes 3-5 business days, while express options are available for delivery within 1-2 business days depending on your location.

What is your return policy for fashion items?

We offer a 30-day return policy for all unworn items with original tags attached. Simply use our online portal to generate a prepaid return label.

How do I know which size will fit me best?

Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.

Do you offer international shipping?

Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times vary by destination and are calculated at checkout.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal and Apple Pay.

How can I track my package?

Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to monitor your delivery progress.